Nivero Policy

This Privacy Policy (“Privacy Policy”) applies to the collection, use, and processing of personal data of users (“user” or “you”) by Nivero (“we” or “us”) in connection with your use of Nivero website, available at https://www.nivero.io/ (“Website”), as well as the app, services and platform (“Services”). We provide this Privacy Policy in accordance with the applicable data protection laws, including Regulation (EU) 2016/679 – General Data Protection Regulation (“GDPR” and, collectively, “Applicable Privacy Laws”).

Additional Information for U.S. Consumers

Residents of certain U.S. States may have different privacy rights under their applicable U.S. State Privacy Laws. If you are a U.S. Consumer, in addition to this Privacy Policy, please also refer to the relevant ands your U.S. State Laws information for additional information and a detailed description of your rights and how to exercise them.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit a form, or use our services.

1. Information We Collect:

   We may collect personal information such as your name, email address, phone number (including mobile number), and or contact us.

2. How We Use Your Information:

   • Respond to your inquiries
   • Schedule and manage consultations or appointments
   • Send service-related updates, reminders, and follow-ups
   • Improve our services and customer experience

3. Sharing Your Information:

   We do not sell, rent, or trade your personal information.

   Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

4. SMS Messaging & A2P 10DLC Consent

   By submitting your information through our website forms or other communication channels, you expressly consent to receive SMS messages, phone calls, and emails from Nivero and its customer support.

   • Message frequency may vary
   • Message and data rates may apply
   • Consent is not a condition of purchase

   You may opt out of SMS communications at any time by replying STOP. For help, reply HELP or contact us directly at: +1-855-556-6444

5. Data Security

   We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or misuse.

6. Cookies and Tracking Technologies

   Our website may use cookies or similar technologies to analyze website traffic and improve functionality. You may control or disable cookies through your browser settings. See Nivero Cookie Policy

7. Third-Party Links

   Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external sites.

8. Your Consent

   By using our website or services, you acknowledge that you have read and agree to this Privacy Policy and our data practices.

9. Updates to This Policy

   We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

    If you have questions about this Privacy Policy or our messaging practices, please contact us at: +1-855-556-6444

1. Categories of Personal Data that We Collect, Purposes and Legal Bases for Our Processing

   Below is a list of the categories of personal data that we collect and process, along with the purposes and the legal grounds for processing it. Please be aware that not all information listed may be considered as personal data in your jurisdiction under Applicable Privacy Laws.

   Purpose	Legal Basis	Categories of Processed Data
   a) To enable you to use our Services (“Service Delivery”). For example, we may process your data to enable you to perform the following activities: Navigating our Website Subscribe to any of our plans or bundles	Our contractual relationship provides the legal basis for processing this data for this purpose.	Username, password, log-in activity and the unique identifiers we create for your account where applicable(“Account Data”). Information about your approximate location (for example, the country or city you are in) (“Approximate Geolocation Information”). This does not include precise geolocation information. Name, email address, phone number, postal address, IDs (“Identity and Contact Data”).
   b) To provide you with some specific, smart features, such as the smart email features (​​e.g., to automatically identify travel-related emails, including those relating to flight and hotel bookings, and allowing one-tap unsubscribing from emails you no longer want to receive) (“Smart Features”).	Depending on the applicable jurisdiction, your consent or our legitimate interest is the legal basis to process your data to offer you the Smart Features. As for the collection of personal data by means of tracking technologies, please see our Cookie Policy.	Account Data. Information about the emails you send and receive, such as the subject line, the content of incoming and outgoing emails and attachments, and metadata about your emails, such as the times they are sent (“Email Information”).
   c) To improve and develop our products and services (“Service Improvement”). For example, we may process your data by conducting statistical analysis or other research activities to optimize our features and provide you with new ones.	Our legitimate interest to improve our products and services provides the legal basis for processing this data for this purpose. As for the collection of personal data by means of tracking technologies, please see our Cookie Policy.	Account Data. (“Demographic Data”) Your comments, suggestions, and answers to our surveys (“Feedback”). Identity and Contact Data. Online activity information.
   d) To provide tailored content to you, including to build a content interest profile (“Tailored Content”).	Our legitimate interest to provide you with tailored content and to create content interest profiles based on your interests provides the legal basis for processing this data for this purpose. As for the collection of personal data by means of tracking technologies, please see our Cookie Policy.	Account Data. Information that we may collect from the emails you receive from retailers or other organizations (“Commercial Emails”). Identity and Contact Data. Technical Data.
   e) To ensure the quality and the proper functioning of the Services, by analyzing, preventing or correcting failures and bugs, and to prevent the illicit use or misuse of the Services (“Troubleshooting”).	Our legitimate interest to ensure the quality and the smooth functioning of the Services provides the legal basis for processing this data for this purpose.	Account Data. Identity and Contact Data. Technical Data.
   f) To enforce our Terms of Service, and enhance the safety and integrity of our Services and users (“Service Integrity”).	Our legitimate interest to enforce our Terms of Service and maintain the safety and integrity of our Services provides the legal basis for processing this data for this purpose. Depending on the applicable jurisdiction, your consent is the legal basis for the recording of our phone calls for security, fraud detection, prevention, quality assurance and training purposes.	Account Data. Identity and Contact Data. Technical Data.
   g) To carry out marketing activities, and send you information and marketing communications about our products and services—such as tips, offers, and newsletters—to conduct user research activities, or to promote our partners’ products, through email or push notifications (“Marketing”).	Your consent provides the legal basis for processing this data for this purpose. In the jurisdiction where your consent is not required, the legal basis is our legitimate interest.	Identity and Contact Data. Technical Data.
   h) To comply with our legal obligations, including requests from public authorities, and to prove that we have complied with them, such as in the event of a request from a public authority (“Compliance”).	When this activity is required by a specific legal obligation, your personal data may be used to the extent required to comply with the legal obligation itself. When the applicable law leaves some discretion in assessing the appropriate way to comply with it, your personal data is used based on our legitimate interest to prove our compliance.	Any information necessary to comply with legal obligations and requests from public authorities.
   i) To send you administrative or technical updates and to process and respond to customer support communications and any other requests or communications from you (“Customer Support”).	Our contractual relationship provides the legal basis for processing this data for this purpose.	Account Data. Call Recordings. Identity and Contact Data. User-generated Content. Technical Data.
   j) To establish, exercise or defend our rights and those of our employees, and to carry out corporate transactions or operations (“Defense”). For example, we may process your data in case of bankruptcy, merger, acquisition, reorganization, sale of assets or assignments, and due diligence related to any such transactions.	Our legitimate interest or necessity to establish, exercise, or defend our rights and to carry out corporate transactions or operations provide the legal basis for processing this data for this purpose.	Any information necessary to ensure the performance of these purposes.
   k) To show you personalized advertising, including by installing third party tracking technologies, and to measure the effectiveness of these ads (“Targeted Advertising”).	Depending on your country of residence, your consent or our legitimate interest provides the legal basis for processing this data for this purpose. If you deny or withdraw your consent, we will still show you ads, which will not be tailored on these categories of information. In this case, our legitimate interest will be the legal basis for this processing activity. As for the collection of personal data by means of tracking technologies, please see our Cookie Policy.	Account Data. Call Recordings. Identity and Contact Data. User-generated Content. Technical Data.

2. Data Storage and Protection

   Personal data may be processed by both automated and non-automated means and may be stored at our premises and on our service providers’ servers. We adopt appropriate technical and organizational measures designed to prevent the loss, improper use and alteration of your personal data. In some cases, we may also adopt data encryption and pseudonymization measures. However, transmissions over the Internet are never 100% secure.

   Personal data processed for Service Delivery will be kept for no more than three (3) years from your last interaction with our Services, or from the expiration of your subscription. If you use the Services after your subscription has expired, the retention period starts from this most recent interaction. Upon the expiration of the mentioned retention period, unless specific legal obligations require that the data is retained for longer, your account is deleted, and your data is either deleted or anonymized.

   Personal data processed for the purposes of, Service Improvement, Service Integrity, Tailored Content, and Marketing will be kept for no more than three (3) years from your last interaction with our Services, or from the expiration of your subscription. If you use the Services after your subscription has expired, the retention period starts from this most recent interaction.

   Personal data processed for the purposes of Troubleshooting will be kept for no more than one (1) year from your last interaction with our Services, or from the expiration of your subscription. If you use the Services after your subscription has expired, the retention period starts from this most recent interaction.

   Personal data processed for Customer Support purposes will be kept for no more than five (5) years from the closure of the request.

   Personal data processed for Compliance purposes will be kept for no more than five (5) years from your last interaction with our Services, or from the expiration of your subscription. If you use the Services after your subscription has expired, the retention period starts from this most recent interaction.

   Personal data processed for Defense purposes will be kept for no more than ten (10) years from your last interaction with our Services, or from the expiration of your subscription. If you use the Services after your subscription has expired, the retention period starts from this most recent interaction.

   Regarding personal data processed for Targeted Advertising purposes, you can find more information visiting our Cookie Policy.

   Upon the expiration of the mentioned retention periods, unless specific legal obligations require that the data is retained for longer, the data is either deleted or anonymized.

3. Recipients of Your Personal Data

   We may disclose a client information as it relates to our business model, data to the following categories of recipients:

   • Vendors carrying out activities related or instrumental to our business and operations, either as outsourced data processors appointed in writing in accordance with Applicable Privacy Laws (such as IT or storage service providers) or as autonomous data controllers (such as advertising networks and platforms)
   • If we carry out a corporate transaction or operation (for example, in case of merger, acquisition, reorganization, sale of assets or assignments, and due diligence related to any such transactions), personal data may be transferred to another owner, and disclosed to our advisers and any prospective purchaser's advisers, as part of such transaction or operation
   • Public, judicial and/or police authorities, within the limits established by applicable laws
   • Other parties as necessary, in the event we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect our rights, property, and safety or that of our users, the public, or others
   • Professional advisors where necessary to obtain advice or otherwise protect and manage our business interests

   If you give your consent to install tracking technologies, you will allow third parties to collect personal data about you in order to show you customized and personalized advertising. If you want more information, please see our Cookie Policy.

   Personal data will not be disclosed for any reason other than those stated above, unless such disclosure is deemed necessary for the fulfillment of a legal obligation or if we request your consent.

4. Your Rights

   Depending on where you are located, you may have certain rights under Applicable Privacy Laws in relation to your personal data. At any time and free of charge, you may exercise those rights, as specified and subject to certain limitations and exceptions under Applicable Privacy Laws. These may include the following:

   • Right to erasure. You have the right to request the deletion of your personal data.
   • Right to restriction of processing. You have the right to request the restriction of the processing of your personal data.
   • Right to data portability. You have the right to obtain a portable electronic copy of your personal data.
   • Right to object. Where we rely on our legitimate interest to process your personal data, you have the right to object to such processing, wholly or partly, on grounds related to your particular situation. In particular, you are entitled to object to the processing of your personal data for direct marketing purposes, including profiling.
   • Right to withdraw your consent. Where we rely on your consent to process your personal data, you have the right to withdraw your consent, although the processing carried out before your withdrawal of consent will remain valid.

   You also have the right to lodge a complaint before the competent national Data Protection Authority, or other applicable regulator in the jurisdiction where you reside.

   We may take reasonable steps to verify your identity prior to responding to your request, such as by asking you for information that matches information we have on file about you. If you are submitting a rights request as an authorized agent, we may ask you to provide proof of your authorization to make the request, or we may contact the individual who is the subject of the request for confirmation, in accordance with Applicable Privacy Laws.

   If you are a U.S. Consumer, please also refer to the relevant U.S. State Laws page for a detailed description of your rights and how to exercise them.

5. Nivero is operated by WebGizzmo, Inc., a company registered in the state of New Hamshire, USA.

6. Changes to this Privacy Policy

   We may modify, integrate or update, in whole or in part, this Privacy Policy, and we will notify users of any modification, integration or update in accordance with Applicable Privacy Laws. If we make modifications, we will notify you by revising the date at the bottom of this Privacy Policy and, under certain circumstances, we may also notify you by additional means such as pop-up or push notifications within our Website or email.

Last updated: January 14, 2026